At Education Beginner (Part of Digital Beginners), we prioritize customer satisfaction and aim to provide a seamless experience in handling refund, return, or replacement requests for our services. Our policy ensures fairness and transparency for our valued customers.
- Refund Eligibility:
- Refunds are eligible under the following circumstances for our services:
- Unsatisfactory service delivery that does not meet quality standards.
- Non-compliance with service description or customer expectations.
- Service issues arising from factors within our control.
- Services provided by third-party vendors may be subject to their respective refund policies.
- Refunds are eligible under the following circumstances for our services:
- Timeframes:
- Customers are required to report service-related issues within 2 days of service completion.
- Refunds, if approved, will be processed within 3-5 days from the date of approval.
- Return/Replace Request Process:
- Customers need to contact our Customer Service team to initiate return or replacement requests for services.
- Upon receipt of the request, our team will assess the validity of the claim and may require additional information or evidence.
- Based on the assessment, appropriate action will be taken, which may include refund, replacement, or alternative resolution as deemed necessary.
Non-Refundable/Non-Cancellable Services:
- Non-Cancellable Services:
- Once services are booked and confirmed, cancellations may not be entertained.
- However, refunds may be provided if the service delivery does not meet quality standards or described expectations.
Cancellation Procedures, Fees, and Requirements:
- Cancellation Policy:
- Cancellations are only considered if requested immediately after booking the service.
- Once service arrangements have been made and the delivery process initiated, cancellation requests may not be entertained.
- Cancellation Fees and Requirements:
- Education Beginner (Part of Digital Beginners) does not impose cancellation fees under normal circumstances for services.
- However, cancellation requests must meet the specified timeframe and conditions outlined in our policy.
- Customers are encouraged to review service details carefully before booking to avoid unnecessary cancellations.
Our aim is to ensure a hassle-free experience for our customers while upholding fairness and integrity in our policies. Should you have any queries or require assistance regarding refunds, returns, or cancellations for our services, please don’t hesitate to reach out to our dedicated Customer Service team.